In 2024, Chris White was named SUNY's first Vice Chancellor for Workforce Development and Upward Mobility. In his role, he is responsible for providing strategic vision and leadership in creating and implementing workforce development initiatives, solidifying external partnerships, and ensuring seamless coordination across the SUNY System. Chris has a background in workforce development, communications, and public policy, serving most recently as Deputy Commissioner of Workforce Development at the New York State Department of Labor. There, he oversaw 100 career centers and a team of 1,100 employees. His career has included several statewide outreach and education campaigns, including New York State's $15 minimum wage, closing the gender wage gap, subminimum wage, and workplace sexual harassment prevention. Chris has a background in journalism and digital media, having worked in strategic marketing and communications. – SUNY Senior Staff Bio

How do you envision the relationship between students enrolled within SUNY and the Small Business Development Centers across New York evolving in the coming years?
"We are so lucky to have the SBDCs are part of our broader SUNY network. Given the meteoric rise of interest in entrepreneurship since the COVID Pandemic, now more than ever, we need to ensure that upcoming business owners are set up for success. That means having access to regional peer networks, funding opportunities and the most up-to-date information possible – all things our SBDCs provide. We are so honored to have such an incredible network of experienced business advisors right here within our SUNY system.

I see continued integration between SBDCs and our campuses, modeled on relationships like what we see at SUNY Brockport in Rochester. The experience for students should be seamless, where they can learn in the classroom from top-notch faculty, build social capital and hone skills through internships and work-based learning opportunities all while building a business shaped by regional experts at their SBDC."

In what ways do you integrate your statewide workforce development priorities with the work of the Small Business Development Centers?
“The Office of Workforce Development and Upward Mobility at SUNY has been a great opportunity to pull together programs that had been successful in their own right – our SBDCs, Educational Opportunity Centers, registered apprenticeship programs, microcredentials and initiatives to scale work-based learning – and show the power of alignment and strategy.

For too long, the SBDCs have been the best-kept secret. By better aligning, we can really streamline the experience and ensure someone who’s a student in one of our microcredential programs for entrepreneurship, for example, knows they have SBDC resources on a campus near them. Or the student who is learning entry-level nursing skills but has a cousin who is struggling to write a business plan can leverage our system. On and on.
I aim to eliminate the 'if you know, you know' mentality of all things higher ed. and in a system like SUNY, we have solutions for every person looking to learn."

What recent successes in SUNY’s workforce development efforts are you most proud of, and what challenges do you see as the next major opportunities for growth?
 “The economy and the politics that impact it will always be a factor, but our efforts are needed now more than ever, and that’s going to be the case going forward.

Lately, we’ve found tremendous success in scaling work-based learning opportunities. We now have several regional internship coordinators who are working in partnership with campuses to source paid internship opportunities within their regions. Combine that with four internship intermediary partners -- including the Binghamton Small Business Development Center, a local workforce development board and two manufacturing associations – we have a real powerhouse of partners who are helping to scale opportunities for our students. What we’re doing is working to alleviate some of the work for on-campus teams who are remarkable in their own right and at the same time eliminating geographic barriers to help students find opportunities for work-based learning (not to mention future employment) in other parts of the state."

How do you see SBDC initiatives, such as InnovateHER, contributing to broader community and regional impact?
“Year after year, statewide workforce development surveys listening to thousands of employers have shown one thing above all else to work when it comes to finding talented workers and that’s networking. The more we get together and provide equitable access to those networks, the better off we are. That includes making spaces to grow connections and for students to step out of their comfort zone in a supportive and uplifting environment. I have been to two InnovateHER events and each left me so inspired. When you bring together business leaders and future entrepreneurs in an environment focused on building connections and growing our regional economy, great things happen!"

Ready to turn your ideas into action? Whether you're launching a business, exploring entrepreneurship, or looking to grow an existing venture, your local New York SBDC is here to help. Connect with an advisor and discover the resources available through the SUNY network. Schedule an appointment today: https://nysbdc.ecenterdirect.com/signup?centerid=22

Learn how Peppermint Boutique has grown from a local boutique into a thriving retail business by staying connected to customers, adapting to industry trends, and using strategic resources to plan for the future.

Can you tell us a bit about Peppermint Boutique and what sets you apart from other boutiques in the area?
“I started Peppermint Boutique in 2012 when I was laid off from my corporate job, and it's basically a women's apparel gift and home goods store, which focuses on apparel that is predominantly made in the US, but we do import quite a bit as well.

All of our jewelry is also made by local artists, and most of our accessories and home goods are all made in the US, so we don't really import anything. We're very proud of having a boutique that caters to not only locals, but also we ship a lot of it. It's basically a women's apparel and gift boutique centered around bringing apparel that is very accessible at a very good price point. We are also very size inclusive, so we have extra small all the way up to 4x, so people do feel included.”

What processes or tools does your team rely on to identify upcoming trends and ensure the boutique continues to grow in a competitive retail environment?
“The way we try to stay ahead is I observe trends; this is a very interesting thing, but people don't know that politics and fashion are actually linked. So, I always observe, if this is what's going to happen, we can expect some clothing that is loud, we can expect some things that are maximalist, things like that. Also, there's always a growth and luxury tier of fashion. With the rest of my team, we have memberships at different publications, like Women's Wear Daily. It's a daily publication that sends you trends on what's new. They will send you what's going on at Paris Fashion Week or in Italy, things like that. But also, the girls are always on TikTok telling me, ‘This is trending on TikTok’ or ‘They're wearing this or that.’ I'm not on TikTok, so my team will show me what's new and up and coming. But there's a bunch of really great folks out there, like ‘I Deserve Couture,’ and they're just people who are observing fashion and taking the data in terms of like color or movie trends. It’s really pop culture and politics; all of these things really fuel what we wear on the daily.”

When you first approached Finger Lakes SBDC, what were the biggest goals, challenges, or opportunities you hoped to address for Peppermint Boutique?
“When I first actually reached out, it was because I was opening a second business that was very different from the first one. However, I realized that I could use help at Peppermint as well, even though it's been around now for 14 years. It really kind of helped me get my goals centered as well as understand where it is that I'm actually kind of taking a loss. Overall, it was to give me a better picture of what our business finances look like. I've always considered myself a pretty savvy person when it comes to managing money, but there were just holes and gaps that I wasn’t able to see by using your services, and it also helped me think about the future. So, looking at future predictions and making a big, structured Google document, if you will, to be able to see an overall view of the business without thinking about just one aspect that I could improve or take away from. My goal was also to increase my productivity as an owner of the business, increase our sales, and see where we could cut back. The goal really was to take a look at it, see if the business is still as healthy as it has been, and also look towards the future as to how we could improve and grow.”

Danielle King, LPN, licensed esthetician, and U.S. Army veteran, is the founder of Skinmuvaa and Skyn Therapy Wellness Spa, a results-driven skincare brand and wellness concept rooted in healing, integrity, and education. Launched originally in 2018 and rebranded in 2023, Skinmuvaa reflects Danielle’s evolution from bedside nursing to full-time entrepreneurship and cosmetic formulation. 

From Healthcare to Entrepreneurship 
Danielle’s transition from nursing to entrepreneurship was deeply personal. After struggling with her own chronic skin conditions, she sought professional treatment but experienced a severe adverse reaction—followed by a lack of support from the provider. That moment became a turning point. Drawing from her medical background and passion for skin health, Danielle committed herself to creating a safe, ethical, and restorative space where proper protocols are followed and clients are genuinely supported. 

While the journey has been self-propelled and demanding—often leading to burnout--Danielle credits her success to building a strong foundation, maintaining clear mindset goals, and investing in mentors and advisors to strengthen her business acumen. “Even with help,” she notes, “you ultimately have to rely on yourself.” 

Purpose-Driven Product Formulation 
At the core of Skinmuvaa’s mission is a commitment to steroid-free, natural skincare that heals rather than creates dependency. Danielle’s formulation philosophy prioritizes ethically sourced and responsibly processed ingredients, with an emphasis on botanicals that work synergistically with the skin’s biology. 

Rather than relying on harsh chemicals that may provide temporary relief, Danielle focuses on long-term skin restoration. She explains that while chemical-based products can mask symptoms, once the skin adapts, issues often return more aggressively. Skinmuvaa products are intentionally developed to strengthen the skin barrier, reduce inflammation, and support lasting skin health. 

Growth and the Future of Temple Wellness by Skinmuvaa 
What began with vending events and small-batch production has grown into a business preparing for its next phase: a brick-and-mortar wellness spa and manufacturing space, known as Temple Wellness by Skinmuvaa. Danielle envisions scaling the business through staff expansion, increased service offerings, and broader production capacity. 

Future growth plans include white labeling and private labeling services, allowing other brands and professionals to bottle Skinmuvaa-formulated products under their own labels. This expansion positions the company for both regional and national distribution while creating additional revenue streams. 

The Value of SBDC Partnership 
Danielle’s partnership with the Small Business Development Center (SBDC) has been instrumental in transforming her vision into a sustainable business. Through SBDC support, she finalized a comprehensive business plan, developed 2–5 year financial projections, and clarified her long-term growth strategy. 

“The projections gave me a clear idea of where I’m going,” Danielle shares. “They allow me to adjust direction as needed while staying aligned with my goals.” This planning has strengthened her confidence, decision-making, and readiness for expansion. 

Certifications and Market Access 
As a service-disabled veteran–owned business and newly certified MWBE (October 2024), Danielle is strategically positioning Skinmuvaa for broader market access. These certifications, combined with SBDC guidance, are opening doors to new funding opportunities, institutional partnerships, and large-scale distribution channels. 

Looking ahead, Danielle plans to research and secure compliant manufacturing options within New York State to support scalable production and meet regulatory requirements for national growth. 

A Space for Restoration 
Today, Skyn Therapy Wellness Spa stands as a destination for clients seeking customized facials and therapeutic skin treatments for chronic conditions such as acne, eczema, hyperpigmentation, sensitivity, and barrier dysfunction. Every service is tailored, blending advanced esthetics, purposeful formulation, and calming therapeutic elements. 

Danielle’s mission is clear: to create an environment where skin is respected, concerns are heard, and healing is prioritized—reflecting both her healthcare roots and entrepreneurial resilience. 
​
Find Danielle's services here: Home | Skyn Therapy Wellness Spa

​In December 2023, Amy McMunn founded Letter & Board Spelled Communication Solutions LLC , an LLC with a mission that goes far beyond traditional business objectives. Amy is not just an educational consultant—she's a dedicated advocate for individuals with autism and motor differences who struggle to communicate purposefully and reliably. Specializing in motor-based communication instruction, Amy empowers those who are nonspeaking, minimally speaking, or unreliably speaking by teaching them to use letterboards to spell out their thoughts.
 
But Amy’s journey to this work didn’t start in the classroom. In fact, it began in a courtroom—or at least, that’s where she thought it would begin. Armed with a law degree from the University of Pittsburgh, Amy imagined a life of practicing law. However, her plans shifted when she became a mother to two sons, both later diagnosed with autism. Her eldest, in particular, faces significant challenges, including the inability to speak due to motor difficulties and the loss of most of his vision during his teenage years.
 
From early on, Amy’s life became intertwined with the world of therapies and medical care. Both of her sons entered the Early Intervention system as babies, and for the next two decades, her focus was on supporting their development. Then, in 2017, everything changed. A fellow autism mother introduced her to spelling as a form of communication, suggesting Amy travel out of state to learn this method for her son. It was during one of his initial sessions that her son spelled the word "photosynthesis," a moment that fundamentally shifted her perspective on nonspeaking individuals. She realized that the potential for communication was vast, even for those who struggled with motor function.
 
Since then, Amy has been on a mission to share this transformative approach with other families, just as it was shared with her. But the journey to entrepreneurship wasn't a solo effort. In November, Amy began working with the Small Business Development Center (SBDC) at SUNY Brockport, particularly with business advisor Kristine Rudgers. Kristine has helped guide Amy through the complex process of setting up a legal structure, navigating accounting software, planning for the future, and marketing her services. Reflecting on her experience, Amy expressed deep gratitude: “They are a well-oiled machine. Each step of the process has been explained to me, and I have been able to gain advice and direction on everything from setting up a business plan to identifying banking needs to exploring invoicing software and future areas for growth. I couldn't imagine doing all of this without the support of Kristine, from the SBDC.”
 
Today, Amy provides her services at two locations in Rochester, New York. On weekday evenings, she offers her expertise at the Golisano Autism Center within Autism Up on 50 Science Parkway. Her weekends are spent at Homesteads for Hope, a nonprofit located on Manitou Road, which recently received a grant that will allow Amy to expand her spelling community.
 
Looking ahead, Amy envisions even greater growth for Letter & Board Spelled Communication Solutions LLC. Her dream is to create a community where all modes of Communication are accepted. She hopes to offer group classes and hire occupational therapists who can support her mission of teaching gross motor skills, enabling more individuals to engage in this empowering method of communication.
 
“I want to grow my business to support our community,” Amy said, her vision reflecting the same passion and dedication that first brought her to this work. “We all have a right to communicate and be heard, no matter what challenges we face.”
 
Through Letter & Board Spelled Communication Solutions LLC, Amy is turning her personal journey into a beacon of hope for countless other families facing similar struggles. And as her business grows, so does her impact on the community she serves.

​Amidst the aroma of diverse cuisines, there exists a culinary oasis known as The Taste of Kay, LLC. Owned and operated by the passionate Kayjona Rogers, this independent catering food service business isn't just about feeding hungry souls; it's a journey of flavors and entrepreneurship.

Kayjona's venture into the world of culinary delights began three years ago when she decided to share her love for cooking with the world. Starting with private parties and pop-up venues, she quickly gained recognition for her mouthwatering creations and unique seasoning blends. However, it wasn't until March 2022 that her dream truly took shape when she officially registered The Taste of Kay as a domestic limited liability company with the New York State Department of State.

Despite her culinary prowess, Kayjona faced the common challenge that plagues many entrepreneurs – the daunting task of managing the business side of things. While she thrived in the kitchen, navigating through bookkeeping, tax filings, marketing, and banking proved to be a different kind of challenge altogether.

Enter Gina Mangiamele, a certified business advisor within SUNY Brockport Small Business Development Center, a passion for helping entrepreneurs like Kayjona turn their dreams into reality. Through the Good Biz 101 program, a collaborative effort between the Rochester Commissary, Foodlink, and the SUNY Brockport Small Business Development Center (SBDC), Gina became Kayjona's guiding light in the intricate world of business management.
Recognizing the importance of working "on" the business as much as working "in" it, Gina set out to empower Kayjona with the knowledge and tools she needed to succeed. From demystifying accounting processes and financial statements to providing insights into sales tax requirements, Gina's guidance was invaluable.

Today, as patrons indulge in the delectable offerings of The Taste of Kay, they're not just savoring delicious food; they're experiencing the culmination of Kayjona's culinary passion and Gina's unwavering support. Together, they've turned a simple food service business into a beacon of culinary excellence and entrepreneurial success, one flavorful dish at a time.

Checkout Taste of Kay at www.thetasteofkay.com/

​In the heart of the Village of Webster stands an automotive repair shop, its doors open to the community since 1939, weaving a tapestry of history and tradition. Recently, this storied establishment found itself at the center of a remarkable journey, one fueled by passion, determination, and the invaluable support of the Small Business Development Center (SBDC).
 
A Vision Takes Shape:
It all began in February 2022 when a determined individual walked through the doors of SBDC, eyes set on a bold endeavor - acquiring the beloved Automotive Repair Shop. With aspirations of ownership, the client sought guidance in navigating the complexities of purchasing both the building and the business. Armed with ambition and a clear vision, they embarked on a journey that would shape the future of this cherished establishment.
 
Navigating the Path to Ownership:
Collaborating closely with SBDC, the client embarked on a journey of discovery and preparation. Together, they meticulously crafted a comprehensive business plan, meticulously addressing every aspect of the venture. From financing options to staffing considerations, from tax obligations to marketing strategies, no stone was left unturned. With SBDC's expert guidance from business advisor, Tim Bock, the client navigated through the intricacies of the process, ensuring a solid foundation for their future endeavors.
 
A Partnership of Progress:
As the journey unfolded, SBDC emerged as a steadfast partner, offering unbiased advice and unwavering support every step of the way. From reviewing business plans to providing insights on financial matters, SBDC served as a beacon of knowledge and expertise, guiding the client towards their goal with confidence and clarity.
 
Embracing Tradition, Embracing the Future:
Today, as the client takes the reins of the Automotive Repair Shop, they do so with a deep sense of pride and excitement. Eager to carry forward the legacy of the business, they embrace its rich history while charting a course towards a bright and prosperous future. With the support of SBDC and a steadfast commitment to excellence, the client is poised to write the next chapter in the story of this cherished establishment.
 

Embarking on a journey from a love for fashion to a distinguished educator, Dr. Pamala Brown-Grinion's story is one of passion, perseverance, and transformation. With a career spanning thirty years, Dr. Pamala has not only excelled in the fashion industry but has also become a beacon of inspiration in the realm of personal and professional development.

From Runway to Classroom
Dr. Pamala's affair with fashion began in middle school, where her innate sense of style and flair caught the attention of many. Excelling as a model in high school fashion shows, she seamlessly transitioned from the runway to the classroom, driven by a desire to share her expertise with those aspiring to make a mark in the fashion industry.

Totally “You-nique” Academy
In response to the growing demand for her training, Dr. Pamala founded the Totally “You-nique” Academy. This academy goes beyond the traditional modeling and fashion show production training, offering a comprehensive suite of personal and professional development programs. As a Keynote Speaker, Dr. Pamala imparts coaching and transformational strategies, covering a wide array of topics such as job-readiness, etiquette, re-entry life skills, confidence building, rites of passage, college prep, corporate onboarding, time management, crisis management, and money management.

The Polished Professional
Dr. Pamala is not just an educator but a polished executive level professional. Known for her meticulousness, ethics, and passion for meeting benchmarks, she thrives in challenging environments. Her ability to navigate high-functioning environments and engage with stakeholders at all levels makes her the go-to person for impactful presentations.

Educational Milestones: In August 2023, Dr. Pamala achieved a significant milestone by earning her Doctor of Education (EdD) from St. John Fisher University. Complementing her academic achievements, she holds certifications in Diversity, Equity, and Inclusion from USF Corporate and International Social Graces from the British School of Excellence.

​Community Impact and Institute of Excellence
Dr. Pamala's influence extends far beyond academia. Having secured contracts with Debutante organizations, nonprofits, corporate executives, MBA students, and minority scholars, she is set to open The Totally “You”-nique Institute of Excellence Training Center in January 2024. This institute will specialize in academic enrichment, etiquette, financial literacy, reentry programs, social-emotional learning, workforce development, and personal development, showcasing Dr. Pamala's commitment to holistic education.
​
Dr. Pamala shares her experience working with the SUNY Brockport Small Business Development Center, “Chloe Anderson through SBDC has guided me to networking sources that my business can service and positively impact our community and many enterprises”.
 
Dr. Pamala Brown-Grinion's journey from the glamour of fashion to the noble realm of education is a testament to her resilience and commitment to making a difference. As she continues to inspire and empower, her upcoming Institute of Excellence is sure to leave an indelible mark on the educational landscape. Dr. Pamala is not just one to look out for; she is the one to hire for a transformative educational experience.

To learn more visit www.totallyyou-nique.com/

​Success is often achieved by those who don’t know that failure is inevitable. This is the case for 37-year-old Latisha McKellar, originally from Bronx, NY. Throughout her professional career of 15 years in accounting and customer service, Latisha decided to establish her tax firm with her mom as a silent partner in 2019. With the assistance from a business advisor within the Small Business Development Center, Latisha and her mom were able to launch the business. Latisha quickly realized a limitation in her potential growth due to not having her CPA certification. She decided to change gears and head back to school to pursue a degree in higher education.

Latisha decided to further her education at SUNY Brockport within the School of Business Management, while raising her four children. When a student work study position became available at the Small Business Development Center within SUNY Brockport, Latisha knew this would be opportunity for her to give back by serving within the Center. She applies her expertise and fosters growth and management of the Small Business Development Center’s social media presence as well as connects with Small Business Development Center clients in sharing their success stories on a media platform.  Latisha’s background enriches the SUNY Brockport community as well as the small business community by offering a perspective steeped in resilience, adaptability, and an unwavering pursuit of educational opportunities amid adversity.

This CPA credential and her pursuit for high education stands as a pivotal milestone in the advancement of her career goals, equipping her with the knowledge, credibility, and leadership acumen necessary to thrive in the competitive realm of accounting and finance. As Latisha embarks on this transformative journey, she is beyond prepared to confront challenges, broaden her horizons, and emerge as a more skilled, accomplished, and impactful professional.